The following are answers to questions
that we commonly get asked regarding the following subjects:
How do I calculate Pricing?
To calculate the subtotal for a single photograph, just use the EXAMPLE price list
below. Please note that the prices below are not real and only serve to show you how to calculate the pricing. The valid prices are listed with the photo in the store.
When you purchase multiple copies of the same photo, the price goes down as you can see in the example shown below.
Each different photograph starts a new cost
calculation. For example, if you order one 5X7 of Photo 1, three
4X6 copies of Photo 2, and you want retouching on Photo 2, the calculation will
be as follows:
|Photo 1 first
|Photo 2 first
|Photo 2 second copy
|Photo 2 third
Generally, photographs can always use
a little touching up. This includes color adjustments, contrast,
cropping, and other minor changes. We always make minor changes
to the photograph before printing, free of charge.
Sometimes, however, customers request major changes to
photographs in order to remove background clutter, remove unwanted
objects, or touch up the photo subject. If you would like major changes
to your photographs, then the retouching fee as noted above will apply.
In all cases, we will contact you to let you know exactly what can or
cannot be done before we charge you for it. Please use the comments section on the order form
to explain what you would like done with as much detail as possible.
The retouching fee includes the work
to make the desired modifications to ONE photograph. When the
changes are made, all of the copies printed from that photograph include
the changes. Hence, only one retouching fee per photograph.
Each separate photograph--that is, each photograph with an individual ID
number--that you want retouched requires a separate retouching fee.
Do you have custom
Yes, we regularly perform custom work.
Please call us or use the response form on the
Contact page for further information.
I get if I purchase the digital negative?
Purchasing the digital negative means
Captured Moment Photography never gives up the copyright for these particular
photographs, however this enables you to print copies, use for website or sale ads for personal use only (non commercial) Any commercial or sale of photo to publications must be cleared by Captured Moment Photography, (contact Maria directly at 619-823-9758). We will send you the digital negative of
the photograph you purchased on CDROM media in JPEG and/or TIFF formats.
Captured Moment Photography includes
shipping with all orders for a nominal fee. We will ship via UPS
or other ground delivery service for physical addresses, or USPS for
post office boxes.
Next day service is available as a
special order. Please contact us by telephone to arrange for next
day service. We cannot provide anything other than standard ground
service via the online ordering service.
The information we learn from customers
is only used to place individual orders. It is never made
available to anyone outside Captured Moment Photography for any reason.
We utilize the following types of information:
Contact Information: We
receive and store your name, address, telephone number, and email
address in our database for order processing use only.
Order Information: Any
information needed to process an order is saved in our database,
except for credit card information. Your credit card
information is only saved long enough for us to process the order.
Once we have contacted you (if necessary) and processed the card and
shipped the order it is removed from the server.
E-mail Communications: Aside from
order processing or occasional promotions, we do not send automatic emails to our customers. We
do send a confirmation email when an order is placed, and we will only
contact you via email to clarify your order or to send certain
proofs if requested. We never share the information you
give us with anyone for any reason.
Cookies: Cookies are small
files that we transfer to your computer's hard drive. They are
commonly used on the Internet to enable Web sites to recognize your browser and to provide features such
the Shopping Cart, customer identification, and
other personalized information. We do not store any sensitive
information in cookies.
Secure Transactions: We use
SSL certificates for all transactions on our ordering site to ensure
that all information between your computer browser and our server is
encrypted with 128-bit SSL. To confirm this, click on the
small yellow lock at the bottom of your browser. If you
receive a message stating that the certificate we are using is not
trusted by your browser it could mean your browser is out of date or
you are using a non-standard browser. Our certificate is
recognized by 99.7% of the browsers in use on the Internet.
The only way to remove this message is to either update your browser
or install the root certificate of the CA for our SSL
certificate. How to do either of these, however, is beyond the
scope of this Q&A.
Captured Moment Photography
7017 Elfin Oaks Road
Elfin Forest, CA 92029